Knowledge management is information delivery? Knowledge management (KM) is ‘delivering the right information to the right person at the right time,’ according to Ruben Canlas Jr & Val Gonzales (‘Knowledge Management 1,’ Entrepreneur Philippines, December 2004: 50). The authors are principals of Digital Solutions, an IT consulting company (tech@digitalsolutions.ph). I say that theirs is a limited view of management. Following the Compuser’s definition of management as systematizing everything and Compuser’s paradigm of ‘The Magnificent 7 of Management’ (read elsewhere in this blogsite), it follows that KM involves mission, objective, organization, administration, people, marketing and systems. What Canlas & Gonzales describe is merely technology transfer or information delivery, not KM. From all that, knowledge management may be defined as systematizing the conceptualization, production, marketing of information and the servicing information users. The Compuser’s Dictionary